Terms and Conditions
Last updated: 2025-10-01
These Terms and Conditions set out the basis on which Radence Ltd, trading as Auro & Co, provides products and services through the website https://auroandco.shop.
By using this website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the site or place an order.
1. About Us
Auro & Co is operated by:
Radence Ltd
71–75 Shelton Street
Covent Garden
London
United Kingdom
WC2H 9JQ
Company number: [add your Companies House number]
Email: office@radence.co.uk
Website: https://auroandco.shop
2. Use of Our Website
- You agree to use our website for lawful purposes only.
- You must not copy, scrape or misuse any part of the site or its content.
- We may suspend or restrict access to the site for maintenance, security or operational reasons.
3. Our Products
- We sell lifestyle, wellness, home fragrance, aromatherapy and related products for personal use.
- Product images are for illustrative purposes. Colours, patterns and packaging may vary slightly from the photos.
- Product descriptions, ingredients and usage instructions are provided to the best of our knowledge and do not replace medical advice.
For cosmetic and wellness items, you should:
- Read all labels and instructions before use
- Perform a patch test where appropriate
- Discontinue use if irritation occurs
- Seek professional advice if you are pregnant, nursing, have a medical condition or are taking medication
You are responsible for checking that products are suitable for your own sensitivities and circumstances.
4. Creating an Account
You can place an order as a guest or create an account.
- You are responsible for keeping your login details confidential.
- You must tell us promptly if you suspect unauthorised use of your account.
5. Orders and Contract
- When you place an order on https://auroandco.shop, you make an offer to buy the products in your basket.
- You will receive an order confirmation email. This confirms that we have received your order, not that it has been accepted.
- A contract is formed only when we send a dispatch confirmation email or when we dispatch your order.
- We may refuse or cancel an order, for example if:
- The product is out of stock
- There is an error in pricing or description
- We suspect fraud or misuse
If we cancel an order after payment has been taken, we will issue a refund to your original payment method.
6. Prices and Payment
- All prices are shown in Pound Sterling (GBP).
- Prices include VAT where applicable, unless stated otherwise.
- Delivery charges are shown separately at checkout.
- We may change prices at any time, but this will not affect orders that we have already accepted.
We accept payment by the methods offered at checkout, such as:
- Credit and debit cards
- Shopify Payments
- PayPal
- Apple Pay / Google Pay (if enabled)
Payment is taken at the time you place your order.
If a product is incorrectly priced and the correct price is higher than the price shown, we may contact you to confirm whether you want to continue at the correct price or cancel the item. If you do not respond, we may cancel the item and refund any amount you have paid for it.
7. Delivery
We deliver to the locations listed at checkout.
- Delivery costs and estimated delivery times are displayed during checkout and in your order confirmation.
- Delivery times are estimates and not guaranteed. Delays can occur due to courier issues, weather, seasonal peaks and other factors outside our control.
We use standard UK delivery partners such as Royal Mail, Evri, DPD or similar, depending on the size, value and destination of your order.
Please ensure that:
- The delivery address is complete and correct
- Someone is available to receive the parcel, or safe place / neighbour instructions are provided where permitted by the courier
Risk of loss or damage to the products passes to you when they are delivered or left in a safe place that you or the courier have chosen.
If you enter an incorrect or incomplete address, we cannot guarantee recovery or free replacement. Where possible, we will help to resolve it, but additional delivery costs may apply.
8. International Orders
If we ship outside the United Kingdom:
- You may be responsible for customs duties, taxes or import charges.
- These charges are set by your local authorities and are not included in our prices or standard delivery costs.
- We are not responsible for delays caused by customs or local carriers.
9. Your Right to Cancel (Cooling Off Period)
If you are a consumer in the UK or EU, you usually have a legal right to cancel your order within 14 days of receiving your goods, subject to some exceptions.
You cannot cancel or return for a refund in the following situations, unless the goods are faulty:
- Sealed cosmetic, beauty or personal care items that have been opened or used
- Products that have been used in a way that makes them unsuitable for resale
- Custom or personalised items
Standard items (non cosmetic, non personal care)
If you change your mind about standard products:
- You must notify us within 14 days of receiving your order at office@radence.co.uk, including your name, order number and the items you want to return.
- You then have 28 days from the date you notify us to return the goods.
- Items must be unused, in their original condition and in their original packaging.
You are responsible for return postage costs, unless the item is faulty or we sent the wrong item.
We will refund you for the returned items within 30 days of receiving the goods or your proof of postage, using your original payment method.
Cosmetic and personal care items
For cosmetic or personal care items (for example skincare, bath, oils, aromatherapy products that are applied to the body):
- You must notify us within 3 days of receiving the item if you wish to return it for change of mind.
- You then have 7 working days to return the item.
- Items must be unopened, unused and in their original sealed packaging.
You are responsible for return postage costs, unless the item is faulty or incorrectly supplied.
We will refund the item price within 30 days of receiving the goods in acceptable condition, using your original payment method.
10. Returns, Refunds and Exchanges (Faulty, Damaged or Wrong Items)
If you receive an item that is:
- Faulty
- Damaged in transit
- Not what you ordered
Please contact us as soon as possible at office@radence.co.uk and ideally:
- Within 48 hours of delivery for damaged items
- Within 72 hours of delivery for faulty items
Include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging, where possible
We will review and may:
- Offer a replacement (exchange) where stock is available
- Offer a refund
- Give you instructions for returning the item, if needed
For low value items or minor damage, we may accept photographic evidence instead of requesting a return.
Where items are faulty or damaged, we will refund or replace them at no extra cost to you. If a return is required, we will either provide a prepaid return label or reimburse reasonable return costs, depending on the situation.
If you simply wish to change your product for a different item or variant (for example a different scent or colour):
- We generally process this as a refund for the returned item and ask you to place a new order for the item you would like instead.
- We do not guarantee exchanges for change of mind, as stock levels may change.
11. Non Delivery
If your order has not arrived within the expected delivery window:
- Postal services within the UK can take several working days during busy periods.
- If you have not received your order within a reasonable period, please contact us at office@radence.co.uk with your order number.
We will investigate with the courier and, if the parcel is confirmed lost or undelivered, we will either:
- Send a replacement order, or
- Provide a refund for the missing goods
We do not recommend placing duplicate orders to replace non delivered goods, as this can complicate resolution.
12. Cosmetic and Wellness Products Disclaimer
- Our products are not intended to diagnose, treat, cure or prevent any disease.
- Information on our site is for general information only and is not a substitute for professional medical advice.
You should:
- Always follow product instructions
- Perform patch tests where appropriate
- Stop using the product if any irritation or adverse reaction occurs
- Consult a healthcare professional if you have any health concerns
We are not responsible for reactions caused by individual sensitivities or allergies.
13. Limitation of Liability
Nothing in these Terms excludes or limits our liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Any matter for which it would be unlawful to limit or exclude liability
Subject to the above:
- We are not liable for any loss of profits, revenue, business or data.
- We are not liable for indirect or consequential losses.
- Our total liability for any claim in connection with an order will not exceed the total price paid for that order.
14. Data Protection and Privacy
Your privacy is important to us.
- We will handle your personal data in line with our Privacy Policy.
- Our Privacy Policy explains how your data is collected, used and protected, and your rights under data protection laws.
You can read it at: https://auroandco.shop/pages/privacy-policy (or your actual privacy policy URL).
15. Intellectual Property
- All content on https://auroandco.shop, including text, images, graphics, logos and design, is the intellectual property of Radence Ltd or its licensors.
- You may not copy, reproduce, distribute or use any content without our prior written consent, except for personal, non commercial use in connection with browsing and purchasing from the site.
16. Events Outside Our Control
We are not responsible for delays or failure to perform our obligations where this is caused by events outside our reasonable control, such as:
- Strikes or industrial action
- Natural disasters or severe weather
- Lockdowns or public health measures
- Failures of carriers, telecommunications or utilities
We will do our best to minimise the impact and keep you informed where possible.
17. Governing Law and Jurisdiction
These Terms and any disputes arising from them are governed by the laws of England and Wales.
You and we agree that the courts of England and Wales will have jurisdiction, except that if you are a consumer resident in another part of the UK or EU you may also bring a claim in your local courts.
18. Changes to These Terms
We may update these Terms from time to time. When we do, we will post the new version on this page with an updated “Last updated” date.
By continuing to use the site or placing an order after changes are posted, you accept the updated Terms.
19. Contact Us
If you have any questions about these Terms, orders or returns, you can contact us at:
Email: office@radence.co.uk
Website: https://auroandco.shop