Terms and Conditions
Last updated: 16 October 2026
Legal seller: Radence Ltd, trading as Auro & Co. Registered in England and Wales, company number 16749396. Registered office: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. Contact: office@radence.co.uk.
These terms apply to purchases made through auroandco.shop. Auro & Co is the trading brand; your contract is with Radence Ltd. These terms do not take away rights you have under UK consumer law.
1. Ordering and acceptance
Product pages describe the items offered. Adding an item to your basket does not reserve it. When you place an order you make an offer to purchase. We acknowledge receipt by email; a contract is formed when we confirm acceptance, normally by dispatch confirmation. If we cannot fulfil an order, we will contact you and refund any payment taken for cancelled goods.
2. Products and information
We take reasonable care over product descriptions and photographs. Slight variations in colour may occur with screen settings and some naturally variable items. These statements do not excuse goods that fail to match their description or meet statutory quality standards. Follow individual product safety, usage, ingredients and allergy information. Crystals and symbolic products are sold as objects of personal meaning and tradition; no medical, therapeutic or guaranteed outcome is promised.
3. Prices and payment
Prices are shown in pounds sterling, including any applicable taxes. Shipping charges and the total price are displayed before payment. We are not currently stating a VAT registration number in these terms. Payments are handled through the methods made available at checkout. If an obvious price or availability error is discovered before acceptance, we will contact you with options rather than unilaterally charging a different price.
4. Delivery
Delivery options and charges appear at checkout. Our Shipping Policy explains dispatch estimates and delivery issues. Unless agreed otherwise, consumer orders will be delivered within 30 days. Risk normally passes when goods enter your physical possession or that of someone you nominate (other than a carrier you arrange independently). You retain your legal remedies for late, damaged or missing delivery.
5. Cancellation, returns and refunds
For most online purchases you have a 14-day statutory cancellation right after receipt of the goods, followed by 14 days to return them. Particular statutory exceptions apply, including some personalised goods and qualifying sealed hygiene goods after unsealing. Faulty and misdescribed goods carry separate statutory rights. Please see our Returns Policy for the full procedure, model cancellation form, return costs and refund deadlines.
6. Digital products and free resources
Where we supply a paid digital download, any loss of a statutory cancellation right for immediate supply will apply only where you have expressly consented to immediate access and acknowledged the consequences, and we have provided the required confirmation. Free resources are supplied for personal use unless otherwise stated. Nothing here prevents your statutory rights in relation to digital content.
7. Accounts and communication
If you create a customer account, keep your login credentials secure and contact us if you suspect misuse. We send transaction and service messages needed for orders. Optional marketing is governed by applicable law and our Privacy Policy; you can unsubscribe from promotional emails.
8. Corporate gifting
Business quotations, bulk quantities, printed personalisation and delivery requirements may be subject to agreed written terms for that transaction. The consumer cancellation regime may not apply to purchases made wholly for business purposes.
9. Responsibility and liability
Nothing in these terms excludes or limits liability where doing so is unlawful, including for death or personal injury caused by negligence, fraud, or your statutory consumer rights. We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill. We do not exclude liability for matters that cannot lawfully be excluded.
10. Website content
Unless otherwise indicated, our editorial text, branding and original website materials are protected by applicable intellectual-property laws. You may browse and use the site for personal shopping and ordinary lawful purposes. Third-party trademarks and supplier content remain the property of their respective owners.
11. Changes, governing law and contact
We may update the terms for future orders; the version applicable to an accepted order will not be changed retrospectively without lawful basis. These terms are governed by the law of England and Wales, without removing mandatory consumer protections or court rights that apply where you live. For questions, cancellations and complaints, contact office@radence.co.uk.