Privacy Policy

Effective date: 2025-1-10
Updated on: 2025-01-10

This Privacy Policy explains how Radence Ltd ("we", "us", "our") collects, uses, and protects your information when you access or make a purchase from Auro & Co, available at https://auroandco.shop and any related pages, services, or integrations (the "Service").

By using the Service, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please stop using the Service.

Radence Ltd may update this Privacy Policy at any time. All updates will be posted on our website.

1. Information We Collect

Personal Information

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment details (processed securely through third parties)

Usage Data

  • IP address
  • Device and browser type
  • Pages visited
  • Referring URL
  • Time and date of access
  • Website interaction details

Ecommerce and Order Data

  • Products viewed or purchased
  • Order history
  • Cart activity
  • Customer service interactions
  • Marketing preferences

2. How We Collect Information

  • We collect information in the following ways:
  • When you place an order
  • When you create an account
  • When you sign up for emails or SMS
  • When you browse the website
  • When you contact us
  • Through Shopify, analytics tools, and marketing platforms
  • Through cookies and tracking technologies

We may retain your information for up to 365 days after it is no longer needed, or longer where required by law.

3. How We Use Your Information

We use your information to:

  • Provide, operate, and improve our website https://auroandco.shop
  • Process orders, payments, and shipping
  • Send order confirmations, updates, and support messages
  • Recommend products and personalise your shopping experience
  • Send marketing emails, SMS, and promotions
  • Improve website functionality and marketing performance
  • Protect against fraudulent activity
  • Comply with legal requirements
  • Manage your user account

4. How We Share Your Information

We share your information only when necessary, including with:

Third-Party Service Providers

  • Shopify
  • Payment processors (Shopify Payments, PayPal, Stripe)
  • Shipping and fulfilment partners
  • Marketing platforms (Meta, TikTok, Google, Klaviyo, Mailchimp, etc.)
  • Analytics tools (Google Analytics, Meta Pixel, TikTok Pixel)
  • Customer support tools

We may also share data to:

  • Prevent fraud and maintain security
  • Comply with legal obligations
  • Process refunds and returns
  • Improve targeted advertising campaigns

We do not sell your personal data.

5. Cookies

Our website https://auroandco.shop uses cookies to improve performance, security, and personalization.

Cookie types include:

  • Strictly necessary cookies
  • Performance cookies
  • Functional cookies
  • Targeting and advertising cookies
  • Unclassified cookies

You can adjust cookie settings in your browser at any time.

6. Security

We use technical and organisational measures to keep your information safe. However, no method of online transmission is fully secure. You access the Service at your own risk.

If you click links on our site that direct you to external pages, we are not responsible for their privacy practices.

7. Your Rights

Where applicable (for example, under GDPR), you have the right to:

  • Access your data
  • Request corrections
  • Request deletion
  • Withdraw consent
  • Request a copy of your data
  • Object to processing
  • Opt out of marketing communications

To make a request, contact us at office@radence.co.uk.

8. Contact Us

If you have any questions about this Privacy Policy, or how your information is handled, you may contact us:

Radence Ltd
71-75 Shelton Street
Covent Garden
London
United Kingdom
WC2H 9JQ

Email: office@radence.co.uk
Website: https://auroandco.shop